Service Process
Order Placement
Place an order and choose our service on the order confirmation/installation service page.
Schedule Installation
Provide us with your general information and preferred installation time.
Finalize Appointment
The customer service team provides the electrician's details and service appointment time.
Share Your Feedback
Complete a short online survey once installation is complete.
Already qualify for this service?
Fill in your details to check.
1. What is the order name?
The order name is a 10-character combination of letters and numbers: EFUS-XXXXXX.
2. Where can I locate my order name?
You can find your order name on the order confirmation page or in the email you receive after making a purchase.
Installation Conditions
- The Installation Consultation Package is issued upon the purchase of EcoFlow Smart Home Panel 2 or Smart Home Panel 2 bundle.
- If a customer fails to fill out the installation information collection form sent via email by EcoFlow within 7 days upon receiving of such email, rendering EcoFlow unable to collect information for matching electrician resources, it will be deemed that such customer does not require installation/consultation services.
Description of the Installation Consultation Package
- Users who purchased the Intelligent Kit from April 27 to May 31 can receive a $500 rebate per order for electrical installation. The process for obtaining this rebate can be found in the reimbursement process and introduction.
- In line with the promotion of EcoFlow Smart Home Panel 2 on the US EcoFlow official website (https://www.ecoflow.com/us), EcoFlow will refer installation resources to customers who have placed orders and assist them in scheduling installation appointments with electricians.
- Installation consultation service includes wiring the EcoFlow Smart Home Panel 2 to the existing load center. It does not include wiring the EcoFlow Power Station to solar panels or PV systems. If the customer requires the installation to include wiring to solar panels or PV systems, the electrician reserves the right to refuse to take order.
- The rebate is not applicable to Hassel Free Kit.
- Information security related terms. The user's personal information is authorized by the user, and EcoFlow will not be held responsible for any misuse of the user's information by electricians.
Risk Statement of the Installation Consultation Package
- Installation by electrician represents a commercial contract arrangement with contractual responsibilities exclusively between users and electrician, exclusive of any contract or other responsibility of EcoFlow. Electrician assumes sole responsibility for its pricing standards. EcoFlow shall be not liable for any of the consequences of electrician’s installation services.
- There is a risk that electrician will refuse to take order in the current consultation and booking process.
- Information security-related provisions: EcoFlow shall not be liable for any misuse of customer’s personal information (authorized by the user) by electricians.
