EcoFlow 4-Step Installation Process: Unparalleled Expertise from Our Certified Professionals
1
Unpacking, Testing and Installation Planning
We meticulously unbox and check your system to ensure that it is damage-free after shipping. We take time to listen to your suggestions and preferences before recommending an installation plan.
2
Mounting, Wiring and Commissioning
We properly drill holes and position your system in the most suitable location. All cables and ducts are installed with meticulous attention to alignment and organization. We power up and commission your system to ensure its proper operation.
3
Instructions
We provide clear instructions for basic system operations.
4
Verification
You will be invited to thoroughly inspect and sign off each installation item for confirmation.
Turnkey Installation Service
One-stop Service Management
Step 1: Order Placement
When placing an order, please provide your full delivery address and contact details.
Step 2: Appointment Scheduling
Our team will contact you via phone or email within two business days to schedule your installation appointment.
An EcoFlow engineer will arrive at the scheduled time to complete your installation. They will install and commission your system on site to ensure that it is operational that day, and will also provide instructions on how to use basic features.
Step 4: Customer Verification & Feedback
You'll have the opportunity to check the installation. We welcome any subsequent feedback you can provide about your experience with our service.
Important: Ensuring same-day operation does not cover: Environments that are not suitable for installation, environments that require additional materials to be purchased for installation, or system faults. Specific completion times are determined by our technical assessments.
Coverage of Installation Services
Notice
Service Guidelines
Reminder
VIP Customer Service: VIP support for installation and usage inquiries, etc.
Professional Installation Service: 4-step professional installation process
Materials Included: Materials included: All electrical wiring within the 2 - foot straight - line range is included. Any additional distance or special installation requirements may incur extra charges, subject to assessment by the installer. For more installation information, refer to our Installation T&C
Free Sub Panel Removal: We'll remove your existing sub panel at no extra charge when upgrading to our system.
1. Installation is not recommended on walls with a load - bearing capacity of up to 4 times the weight of the product.
2. Drilling into walls containing electrical wiring creates electrical shock hazards. Extreme caution is required during installation.
3. Installation is not recommended in areas near a water source or in areas exposed to high levels of moisture, direct sunlight, or other intense light sources.
4. For safety reasons, installation is not permitted in case of deteriorated electrical wiring. Please replace all compromised wiring before scheduling your installation.
1. If you discover any product defects after unpacking, please contact EcoFlow before the installation appointment.
2. Before our installer's visit, please ensure that someone is at home and keep your phone available in case we need to contact you.
3. If you need to reschedule your appointment, please call our service hotline +1 (800)-368-8604 or contact EcoFlow Customer Service via support@ecoflow.com at least one day in advance.
4. Any additional distance or special installation requirements may incur extra charges, subject to assessment by the electrician.
How to Schedule: Book an appointment through our official website or call our service hotline
Product Scope: Smart Home Panel 2 with DELTA Pro Ultra, Smart Home Panel 2 with DELTA Pro 3, and Smart Home Panel 2 standalone
Area Coverage: Our installation service covers most areas in the United States. Please verify coverage by entering your ZIP code during checkout. If the order cannot be placed, it indicates your area is currently not serviced - please contact customer support for assistance.
Note: ZIP code verification may have minor discrepancies. If service is ultimately unavailable in your location, our customer service team will contact you and process your refund.
Let’s Answer Your Questions
Q: Is professional installation required for the Smart Home Panel 2?
A: Yes, we strongly recommend professional installation. EcoFlow Official Installation includes 5 customer guarantees, a 4-step professional installation process, and a turnkey service, with transparent pricing.
Q: Do I need a permit for EcoFlow Smart Home Panel 2 installation?
A: It varies depending on local codes. A city inspector will verify that the installation meets all code and safety requirements.
Q: What are the benefits of choosing the EcoFlow Official Installation Service compared to my local electrician?
A: EcoFlow Official Installation Service offers a turnkey service, a 4-step professional installation process, and 5 customer guarantees, with transparent pricing. For more details, please refer to terms and conditions.
Q: How soon will I get a response upon placing an order including installation?
A: Our team will contact you via phone call or email within two business days to confirm the installation schedule.
Review
Questions
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Are you a Ukraine user?
Please note the difference in voltage between the US and EU. If you are a Ukraine user we will redirect your to the EU site to continue shopping.
Welcome to EcoFlow US
Since each region has specific voltage and plug requirements, we'll redirect you to your location.
Shopping from Canada?
You’ll be redirected to our Canadian site for a better shopping experience. Here’s a special welcome gift — use code WELCOMETOCA at checkout!
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