EcoFlow Installation Service Refund Policy
If you wish to cancel your EcoFlow Delta Pro Ultra, Delta Pro 3 and Smart Home Panel 2 orders, please refer to our Refund Policy.
Once the installation service has commenced, the installation fee is non-refundable, regardless of the outcome. If the user is dissatisfied with the product after the Product(s) has been installed and wishes to request a return, the user shall be responsible for (a) the non-refundable installation fee, and (2) the full cost of removing the installed SHP2.These costs will not be covered by EcoFlow under any circumstances.
If the user cancels the installation service after the electrician has conducted an on-site assessment, but before the comemencement of the installation of the Products, the installation fee will be refunded, less a deduction for the on-site assessment fee. This assessment fee may be up to USD $500, and the exact amount varies by state.
The following scenarios are non-refundable:
Additional material or labor charges may apply depending on your specific installation conditions. These fees will be communicated to you prior to installation. Once installation has begun, disputes over such additional charges do not qualify for a refund of the service fee.
If the electrician has arrived and the installation has been completed, both the installation fee and any related additional charges for materials or labor are non-refundable.
For any cancellation and refund request, please contact our customer service team at: support@ecoflow.com
